Mentions légales

as salamu ´alaikoum wa rahmatuLlahi wa barakatuh

Suite à la réception du paiement, votre commande sera traité le plus rapidement possible.

Les envois s’effectuent  :
 COLISSIMO :
– lundi/mardi
– jeudi

 MONDIAL RELAY :
– Mardi
– Mercredi
– Jeudi
(Nous ne faisons pas d’envoi le jour du jumu’a)

Délais de livraisons :
 COLISSIMO : La livraison en colissimo suivi doit s’effectuer en 48h après dépôt en bureau de poste (sauf retard de la poste)
● MONDIAL RELAY : La livraison via Mondial Relay dure de 3 à 5 jours ouvrés

ATTENTION : Veillez à surveiller votre boîte mail sur laquelle vous recevrez un mail pour vous prévenir de la disponibilité de votre colis dans votre Point Relay ! (sans quoi le colis nous sera renvoyé au bout de 15 jours – le cas échéant il vous sera nécessaire de repayer les frais de port pour qu’il vous soit réexpédier)

ATTENTION : 
Il en est de même pour les envois via Mondial relay et Colissimo, en cas de perte ou de vol du transporteur, nous vous ferons parvenir le règlement s’ils effectuent un remboursement dans le cas contraire nous ne sommes en rien responsable.(seuls les envois en colissimo recommandé sont indemnisés par la poste en général)
Lorsque vous commandez, à côté du transporteur la date d’envoi approximative est indiquée « Envoi à partir de… » . Tenez compte de cette date avant de valider votre commander. (Rappel : tous les colis sont envoyés après réception du paiement)

S’il y a un soucis sur votre commande :
– Si l’erreur vient de nous, que nous ayons oublié une chose ou autre, contactez nous par mail (librairie.safiyya@gmail.com) et nous réglerons le soucis au plus vite.
– Si c’est un article qui, une fois reçu ne vous plait pas ou autre, nous pouvons échanger ou vous faire un bon d’achat sur la boutique MAIS l’erreur ne venant pas de nous, les frais de port de retour seront à votre charge.

S’il arrive qu’un article commandé n’est plus en stock (erreur d’inventaire) nous vous contacterons au plus vite pour soit vous rembourser ou que vous choisissiez un autre article de la boutique.

De ce fait, pour une quelconque réclamation de votre part, nous vous demandons de nous trouver des excuses et de vous comporter avec nous comme vous aimeriez qu’on se comporte avec vous.

Paiement par chèque/virement : Après non réception sous 7 jours du paiement (à compter de la date de validation sur le site) votre commande se verra automatiquement annulée.

Retrait au magasin : Après 2 semaines sans retrait de votre commande au magasin, votre commande se verra annulée. Pour retirer votre commande, veuillez vous rendre à notre boutique au 79, rue saint nicolas 54000 Nancy aux horaires d’ouverture indiquée sur notre site.

Qu’Allah place la baraka dans nos transactions et nous accorde un bon comportement 
Librairie safiyya

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